Shoploft Animals and Birds Requisites Trading LLC, operating as Paws On Pause ("Paws On Pause," "we," "us," or "our"). We strive to provide high-quality products and excellent customer service, including our LOG pet furniture, POG frame products, and POG doggy grass toilets. We want you to have a positive experience with your purchase, and we understand that circumstances may arise where you may need to cancel an order or request a refund. This Order Cancellations and Refunds Policy explains the terms and conditions governing cancellations and refunds for LOG pet furniture, POG frame products, and POG doggy grass toilets purchased through our website or other sales channels (collectively, the "Products").
Product Dimensions and Considerations
1.1 We provide detailed dimensions for each of our products on our website. It is essential for our customers to carefully review the dimensions and product descriptions before making a purchase. We expect our customers to make informed decisions based on the provided information. If you require further clarification on dimensions or any other product details, please contact us before placing your order.
1.2 Due to hygiene considerations, we do not accept returns or exchanges for our LOG pet furniture, POG frame products, and POG doggy grass toilets once they have been purchased unless there is a defect or error on our part. It is crucial to make the right choice based on the dimensions and product specifications.
Refunds
3.1 Refunds for canceled orders will be processed in accordance with our refund policy. If you are eligible for a refund, the amount will be returned to the original payment method used during the purchase. Please note that it may take additional time for your financial institution to process the refund.
3.2 Refunds will not include any shipping or handling fees unless the cancellation is due to an error on our part or a defective Product. In such cases, please refer to our Return Policy for further instructions.
Modifications
4.1 Paws On Pause reserves the right to modify or update this Order Cancellations and Refunds Policy at any time without prior notice. Any changes to this policy will be effective immediately upon posting the updated version on our website. We encourage you to review this policy periodically for any updates.
For questions or to request a refund, email support@pawsonpause.shop
Thank you for choosing Paws On Pause! We appreciate your understanding and cooperation in adhering to our Order Cancellations and Refunds Policy.
