What is LOG?
LOG by Paws On Pause, is a luxurious pet furniture line that offers high-quality, stylish, and unique beds, caves, and houses for your furry friend. Our wooden pet furniture is designed to be both cozy and contemporary, providing your pet with the perfect place to rest and relax. We only use the finest materials and craftsmanship to ensure that our products are of the utmost quality. Your pet deserves the best of the best, and with Paws On Pause, they can have just that.
With LOG by Paws on Pause, pet furniture has never looked so good!
How long does the shipping/delivery take?
All pieces are made to order so once you place your order, it takes our talented team 10-20 days to make your custom piece and deliver it to you.
The timelines may be slightly stretched during holiday seasons. If that is the case we will make sure to mention it on the individual product pages on the website.
For Orders Outside of UAE:
After the initial 10-20 days to complete your order, there will be an addition of 5 - 15 days for delivery depending on your location. If the delivery will take longer, for further away desitnations, we will notify you during our initial conversations. For all orders outside of UAE, you are required to get in touch with us so we can quote you on the delivery cost for your order and send you a custom invoice. During these early converations, we will notify you of the expected delivery time.
Please also take note that there are some unforeseen circumstances like customs delays that we are not able to control on our end.
Do you deliver LOG products outside of UAE?
Yes we do, however, please note, for all orders outside of UAE, you are required to get in touch with us so we can quote you on the delivery cost for your order and send you a custom invoice. During these early converations, we will notify you of the expected delivery time.
Do you have any LOG items ready to be delivered?
From time to time, we may have some products that are pre-made in bulk ahead of time however we do this very rarely. You are always welcome to message us and ask about what we have avaialble in stock if you are in a time crunch and we'd be happy to assist as best as possible.
What are the payment terms for LOG products?
Since all products are made to order, we require full payment in advance. All payments are made directly through our website and you can use your credit card or debit card to make the payment.
We are working to launch a Buy Now Pay Later service in the near future, so make sure to followus on social media if you'd like that option.
How do I clean the LOG products?
All of the product pages on our website have detailed instructions on how to maintain and clean the products. If you still have any further queries, please message us.
The product is bigger/smaller than I thought it would be, can I return it?
We provide detailed dimensions on the website for each of our products and expect all our customers to make the right choice before purchaing anything from our website. If you are still unsure of the dimensions, you are always welcome to message us and we can try to provide any further clarification you need. Hence, based on this and basic hygience, we do not accept returns of our products once purchased.