Paws On Pause (POP) is a pet-centric brand dedicated to enhancing the well-being and happiness of pets and their owners. Our mission is to infuse energy, playfulness, and a wagging tail into the pet industry, spreading happiness and creating memorable experiences for pets and their owners.

Paws On Pause is based in Dubai, UAE. Our headquarters are located in the heart of the city, where we brainstorm and develop innovative products and solutions for pets.

In all honesty, the idea for Paws on Pause and our innovative POG (real grass toilets) has been brewing within us for several years. However, it was the circumstances surrounding the COVID-19 pandemic that truly pushed us to turn this idea into a reality. Founder Bilal recognized the urgent need for a solution that would address the challenges faced by pet owners during these unprecedented times.

With social distancing measures and curfews in place, our furry friends were unable to enjoy their usual walks and outdoor activities. Bilal witnessed the struggles faced by pet owners who could no longer take their dogs out for late-night or early-morning walks due to safety concerns. This inspired him to take action and create a product that would allow pets to relieve themselves comfortably within their own homes, regardless of whether they had access to a backyard or not.

The introduction of POG became the perfect solution to ensure that pets could maintain their daily routines and alleviate the stress experienced by both pets and their owners. We are proud to say that the response to POG has been overwhelmingly positive, and we are thrilled to continue providing pet owners with innovative products that enhance the well-being and happiness of their beloved companions.

What sets Paws On Pause apart from other pet brands is our unwavering commitment to innovation, sustainability, and creating unforgettable experiences for both pets and their owners. We believe in pushing the boundaries and leveraging technology in the best way possible to enhance every aspect of our brand. Our incredible digital marketing strategies allow us to create targeted customer profiles, ensuring that we reach the exact type of customers who can benefit from our products. Through our immense suite of customer communication tools, we have robust flows built-in to provide our customers with relevant information at all times.

At Paws On Pause, we are always working on the next big thing to expand our brand. We refuse to become complacent and constantly seek ways to improve and bring new innovations to the pet industry. Our team of passionate pet lovers is dedicated to staying ahead of the curve and pushing the boundaries of what's possible in the pet industry. We believe that our commitment to innovation, sustainability, and continuous improvement truly sets us apart from other pet brands, making Paws On Pause the go-to choice for pet owners looking for exceptional products and experiences for their furry friends.

When we initially launched our brand in 2020, our primary focus was on providing doggy grass toilets, specifically the POGs (Paws On Grass). That's why we chose the name Paws On Grass to represent our core product. However, as we delved deeper into the pet industry in the UAE, we realized that there were several other gaps and opportunities that we could address.

We recognized that there was a need for a more comprehensive approach to pet products and services. We wanted to go beyond just offering grass products and instead create a brand that encompassed all aspects of pet care and well-being. This meant expanding our offerings to include a wide range of innovative and high-quality pet products, while also enhancing the overall digital experience that pet brands provided.

While Paws On Grass will always hold a special place in our hearts, as the POG remains our flagship product and a vital solution for pet owners in the UAE, we decided to rebrand ourselves as Paws on Pause. This new name allows us to better showcase our expanded offerings and fulfill the diverse needs of pet owners in the region. We are excited to continue growing and evolving as a brand, while remaining committed to delivering exceptional products and experiences that enhance the lives of both pets and their owners.

Yes, Paws On Pause actively supports and collaborates with various animal welfare organizations. We believe in giving back to the community and making a positive impact on the lives of animals in need.

You can easily reach our dedicated customer support team by emailing us at digital@pawsongrass.com or by filling out the contact form on our website. We are here to assist you and provide prompt and helpful responses to any queries or concerns. Additionally, you can also reach out to us via WhatsApp or by giving us a call. All the contact details, including our WhatsApp number and phone number, can be found on our Contact Us page. We look forward to hearing from you and providing the support you need.

At Paws On Pause, we have adopted a direct-to-consumer approach, which means our products are primarily available for purchase through our official website. We take great pride in providing our customers with a seamless and convenient online shopping experience, allowing you to explore our full range of innovative pet products from the comfort of your own home.

In addition to our online platform, we have also partnered with select retailers across the UAE to make our products more accessible. These partnerships allow you to see and experience our products firsthand before making a purchase. To find a list of our trusted partners, please visit our Partners page on our website, where you will find all the relevant details.

Whether you choose to shop directly from our website or through one of our authorized partners, rest assured that you will receive the same high-quality products and exceptional customer service that Paws On Pause is known for. We are dedicated to ensuring that pet owners in the UAE have easy access to our innovative pet care solutions.

Absolutely! Connect with us on popular social media platforms like Instagram, Facebook, and LinkedIn to stay updated on the latest news, product launches, and exciting pet-related content.

We value your communication and aim to provide a prompt response to all inquiries. Our dedicated team strives to address your messages within 24-48 hours. Please note that during periods of high volume, there may be a slight delay in our response time. However, rest assured that your message is important to us, and we will make every effort to get back to you as soon as possible.

If you have an urgent inquiry or require immediate assistance, we recommend contacting us by phone. Calling us directly ensures the fastest way to reach our team, and we will be more than happy to assist you promptly. Please find our contact details on our website's Contact Us page.

We appreciate your interest in collaborating with us as an influencer! At Paws On Pause, we value genuine partnerships and believe in building long-term relationships. While we do not offer free products to influencers, we have an exciting referral program in place. Upon completing a purchase, influencers receive a unique referral link to share with their followers. This link grants their followers AED 25 off our products and rewards the influencer with a credit of AED 25 for their next POP purchase.

We are passionate about working with influencers who genuinely love and use our products, and are committed to regularly posting authentic content. As our valued partner, we provide influencers with the necessary assets they may need to create engaging and compelling posts. Additionally, influencers can enjoy early access to new products and may have opportunities to test out products, depending on their level of engagement.

If you're a pet-loving influencer who aligns with our brand values, please contact us. We look forward to exploring potential collaborations with you!

We welcome partnerships with businesses that share our passion for pets and their well-being. If you're interested in becoming a retailer or partnering with us, we would love to hear from you! Please reach out to us and our team will be happy to discuss potential collaboration opportunities.

As a business partner, you can expect our full support. We provide our partners with assets, including product images and descriptions, to help showcase our offerings effectively. Additionally, our partners enjoy early access to all our campaigns, allowing them to plan and align their marketing efforts accordingly.

While we actively seek partnerships within the pet industry, our collaborations are not limited to it. We also partner with furniture retailers and various pet-friendly businesses, such as co-working spaces, hotels, and restaurants. For instance, we provide doggy grass toilets and pet furniture that enhance the experience for their visitors. If you believe your business can benefit from our products, we would be delighted to explore partnership possibilities.

Get in touch with us and let's discuss how we can create a mutually beneficial partnership!

Yes, we have wholesale pricing available for bulk orders. If you're interested in placing a wholesale order, please get in touch with us so we can discuss the details..